McLean Hospital 115 Mill Street Belmont, MA 02478
The McLean Hospital Patient and Family Advisory Council (PFAC) was established to serve as a forum to promote excellent patient and family-centered care. By communicating the perspectives of patients and their families regarding the care experience at McLean, PFAC works in an advisory role to enhance the care experience across the hospital’s treatment settings.
Patient and family-centered care supports collaborative partnerships among providers, patients, and their families built upon a foundation of dignity, empathy and respect. Key elements include recognition of and respect for differences and preferences of patients and families with respect to culture, ethnicity, and abilities and communication, education, and collaboration in support of shared decision-making and patient empowerment.
Our volunteer members may be asked to provide feedback about patient education materials, existing and potential new programs, policies and procedures, and facility design. Members may also be asked to participate in the education of staff or become members of McLean committees including the Care Experience Committee, the Recovery Oriented Practice Initiative, the Residential Program Human Rights Committee, the Interdisciplinary Recovery Oriented Practice Committee, or the Board of Visitors.
We participate in various activities throughout the hospital:
The Patient and Family Advisory Council seeks former patients or family members of former patients who have received services at McLean, preferably within the last three years, to join PFAC. It is our belief that PFAC should reflect the cultural diversity of patients and families who are consumers of the hospital’s services.
Although no specific background or experience is required to serve on the Patient and Family Advisory Council, its volunteer members need to be able to:
To apply to be a member of PFAC, please fill out the application and return it via the included instructions. New members of the Patient and Family Advisory Council must complete the mandatory McLean Hospital volunteer orientation which includes a TB health screening and a criminal background check (CORI). They also receive PFAC-specific orientation, including a resource packet that explains members’ rights and responsibilities.
Applicants will have an in-person interview to be scheduled after completion of the application. Confidentiality is assured and maintained throughout the entire application process.