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Patient Rights

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement: Discrimination is Against the Law

McLean Hospital complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability. McLean Hospital does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability.

McLean Hospital provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

McLean Hospital provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need interpreter services, contact our Civil Rights Officer.

If you believe that McLean Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability, you can file a grievance with:

Patient Civil Rights Office
McLean Hospital
115 Mill Street
Belmont, MA 02478
Phone: 617.855.3406
Fax: 617.855.2574

You can file a grievance in person or by mail or fax. If you need help filing a grievance, our Civil Rights Officer is available to help you.

You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights (OCR), electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

US Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, DC 20201
Phone: 800.368.1019, 800.537.7697 (TDD)

Or by contacting the OCR New England Regional Office at:

Office for Civil Rights US Department of Health and Human Services
Government Center J.F. Kennedy Federal Building, Room 1875
Boston, MA 02203
Phone: 800.368.1019, 800.537.7697 (TDD)

Complaint forms are available online.