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At McLean we are committed to supporting our patients and their families through the coronavirus pandemic. Please find patient-focused resources below.
With any additional questions, please reach out directly to your providers.
McLean has instituted precautions throughout the hospital to ensure that our patients and their families, staff, and community stay safe.
Read more about McLean’s response to the coronavirus outbreak.
As the situation updates, we are revising our policies on visitors to best protect staff and patients.
Please visit our COVID-19 Visitor Policy page for the most updated information.
If you are an established Partners HealthCare patient with a primary care provider, we recommend you contact your provider’s office by phone or via Partners Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you may have been exposed.
If you are an established Partners patient and do not have a primary care provider—or are unable to reach them—there are other resources available to you.
Call the Partners HealthCare COVID-19 Nurse Line at 617.724.7000.
Staffed from 8am to 8pm, Monday through Friday, and 8am-5pm on weekends, nurses are available to respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more. If treatment is needed, they will guide you through next steps. Interpreters can be added to calls for patients who need it.
Launch a video visit with an urgent care provider at Partners HealthCare On Demand (PHOD).
Available 24 hours a day, 7 days a week, PHOD is suggested for those who have symptoms of COVID-19 and/or have underlying conditions that may put them at greater risk. A doctor or advanced practitioner will conduct an intake assessment via a secure video visit and recommend next steps. Note that this service is only available to established Partners patients in Massachusetts, Maine, New Hampshire, and Rhode Island.
Some McLean services are utilizing telehealth (or virtual visit) appointments to conduct patient care via digital platforms.
Learn more about best practices and find tutorials for launching your virtual visit appointment.
At this time, our Clinical Evaluation Center is not offering walk-in services and all individuals must have appropriate medical clearance prior to presenting to the Belmont campus. Please contact your nearest emergency room if you are in need of acute mental health services.
To arrange for an evaluation, please call 617.855.3141.
Though you or your loved one may be under the care of a mental health professional, it’s still important to think about ways to manage your mental health during these difficult times. Patients and families may find these strategies from McLean experts helpful to feel mentally balanced and safe.
Learn more on our COVID-19 mental health resources page.