COVID-19 Resources for Patients

At McLean, we are dedicated to supporting our patients and their families through the coronavirus pandemic. Please find patient-focused resources below.

With any additional questions, please reach out directly to your providers.

COVID-19 Vaccine

McLean Hospital is committed to providing the most up-to-date information about the COVID-19 vaccine. If you have questions about the vaccine, including when you will be eligible to receive it, please view these FAQs.

COVID-19 Preparedness

McLean has instituted precautions throughout the hospital to ensure that our patients and their families, staff, and community stay safe.

Read more about McLean’s response to the coronavirus outbreak.

Vistor Policy

As the situation updates, we are revising our policies on visitors to best protect staff and patients.

Please visit our COVID-19 Visitor Policy page for the most updated information.

Patient Support for COVID-19

If you are an established Mass General Brigham patient with a primary care provider, we recommend you contact your provider’s office by phone or via Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you may have been exposed.

If you are an established patient and do not have a primary care provider—or are unable to reach them—there are other resources available to you.

Mass General Brigham COVID-19 Nurse Line

Call the Mass General Brigham COVID-19 Nurse Line at 617.724.7000.

Staffed from 8am to 4:30pm, 7 days a week (Monday through Sunday), nurses can respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more.

If testing or treatment is needed, the nurses will guide you through next steps. Interpreters can be added to calls for patients who need it. The nurse hotline is available to anyone that is a Mass General Brigham patient, regardless of immigration status or insurance.

Please note the Nurse Hotline is not able to schedule or answer questions about elective testing, such as testing for travel for individuals who do not have symptoms.

Mass General Brigham On Demand

Launch a video visit with an urgent care provider at On Demand.

Available 24 hours a day, 7 days a week, On Demand is suggested for those who have symptoms of COVID-19 and/or have underlying conditions that may put them at greater risk. A doctor or advanced practitioner will conduct an intake assessment via a secure video visit and recommend next steps. Note that this service is only available to established Mass General Brigham patients in Massachusetts, Maine, New Hampshire, and Rhode Island.

Telehealth and Virtual Visits

Some McLean services are utilizing telehealth (or virtual visit) appointments to conduct patient care via digital platforms.

Learn more about best practices and find tutorials for launching your virtual visit appointment.

Clinical Evaluation Center

At this time, our Clinical Evaluation Center is not offering walk-in services and all individuals must have appropriate medical clearance prior to presenting to the Belmont campus. Please contact your nearest emergency room if you are in need of acute mental health services.

To arrange for an evaluation, please call 617.855.3141.

Remember to Practice Self-Care

Though you or your loved one may be under the care of a mental health professional, it’s still important to think about ways to manage your mental health during these difficult times. Patients and families may find these strategies from McLean experts helpful to feel mentally balanced and safe.

Learn more on our COVID-19 mental health resources page.